You should read these terms before registration and use of the services. By accessing the site, opening an account, or placing bets, you accept these terms and confirm you have the legal capacity to enter into this agreement.

Eligibility and location

• You must be at least the legal gambling age in your province or territory of residence. This is 19 in most provinces and 18 in Alberta, Manitoba, and Quebec. Persons under 18 are not allowed to use the services.
• You must be physically located in a jurisdiction where online betting is allowed. Access from Ontario may be restricted unless the operator is registered by the Alcohol and Gaming Commission of Ontario and offered under iGaming Ontario. If you are in Ontario and no Ontario site version is provided, do not use the services.
• You confirm you are not a resident of, or located in, any prohibited jurisdiction listed on the site, and you will not use a VPN, proxy, or similar tools to mask your location.

Account and registration

• One account per person, household, IP, and device. Duplicate accounts may be closed and bets voided.
• You must provide accurate registration details and keep them current. Verification checks may be conducted at any time.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account.

Modification of terms

• The platform may modify these terms to ensure compliance with legal and regulatory changes in Canada. Material changes will take effect after notice through the site or email. Continued use after the effective date means you accept the revised terms.

Acceptable use

• Use the services only for lawful betting and gaming. Do not engage in fraud, bonus abuse, chargebacks, arbitrage against obvious odds errors, or collusion.
• Automated scripts, bots, and scraping are prohibited. Professional syndicate activity is not allowed.
• The platform may suspend or terminate accounts that breach these rules, void related bets, and restrict access to bonuses.

Content and intellectual property

• All site content, trademarks, data feeds, and software are protected. You may not copy, distribute, or adapt content without permission.
• Data regarding odds and event results is for personal, non-commercial use.

Limitation of liability

• To the extent permitted by Canadian law, the platform is not liable for indirect or consequential losses, loss of profits, or loss arising from outages, data failures, or third-party services beyond reasonable control.
• Nothing limits liability for fraud or for rights that cannot be excluded under applicable consumer protection laws.

Governing law and disputes

• Mandatory consumer protection rules of your province or territory apply. Except where prohibited by mandatory local law, the governing law and forum will be the jurisdiction of the operator’s principal place of business as stated on the site footer. Disputes should be raised with support first; unresolved complaints may be escalated to an independent body if available.

These general rules apply to all bets unless stated otherwise in market or sport-specific rules posted on the site.

Placing and acceptance of a bet

• Eligibility: Only verified customers who meet age and location requirements may place bets.
• Bet acceptance: A bet is accepted when a unique wager ID appears in your bet slip or account history. Pending or timed-out slips are not accepted.
• Odds and markets: Odds may change before acceptance. The platform may suspend markets, adjust odds, or refuse any bet to manage risk and comply with legal obligations.

Limits

• Minimum and maximum stake amounts vary by event, market, and account status. Bet limits are displayed on the bet slip.
• Maximum payout caps may apply per sport, market, customer, and day. Details are provided in sport-specific rules.

Settlement and results

• Settlement is based on the official result declared by the relevant governing body at the time of settlement. Subsequent amendments do not typically affect settlement.
• Where applicable, overtime or injury time rules are defined per market. For example, moneyline may include overtime, while regular time markets do not.
• Dead-heat: If there is a tie for places, the stake is divided by the number of winners and paid at full odds.

Voids, cancellations, and palpable errors

• If an event is postponed or abandoned and not completed within 72 hours, bets may be void unless specific market rules say otherwise.
• Palpable error: If a bet is accepted at materially wrong odds or terms due to human or system error, the platform may void the bet or settle at the correct odds available at the time of placement.
• Customer-initiated cancellation: Once a bet is accepted, it cannot be cancelled by you. Cash-out may be offered at the platform’s discretion and is not guaranteed.

Restrictions and responsible betting

• Betting restrictions may be applied to accounts to manage risk, bonus conditions, or protect against problem gambling. This can include stake limits, market exclusions, or temporary betting blocks.
• Bonuses are subject to separate bonus terms, including wagering requirements and market restrictions. Bonus abuse may result in removal of bonuses and adjusted settlements for related bets.

These rules govern funding your account, withdrawing winnings, and the use of payment methods in Canadian dollars unless your account specifies another currency.

Deposit methods and processing

• Supported methods may include Interac, Visa, Mastercard, bank transfer, approved e-wallets, prepaid vouchers, and where permitted by law, certain digital assets.
• Minimum and maximum deposit limits depend on the selected method and your account status. Limits are shown on the cashier page before you confirm a transaction.
• Deposits are credited after successful authorisation. Your bank or payment provider may apply fees or exchange rates outside the platform’s control.

Withdrawal rules

• Withdrawals are, where possible, returned to the same method used for deposit. If that is not feasible, an alternative method in your name may be required.
• Verification: Before the first withdrawal, and any time later, the platform may require KYC documents such as government-issued photo ID, proof of address, and proof of payment method ownership.
• Processing time: Internal review typically occurs within 0 to 72 hours. Payout time after approval depends on the method and intermediary banks.
• Limits and fees: Per-transaction and daily or monthly limits apply. Any platform fees are displayed in the cashier before you submit a request. Your provider may also charge fees.

Account funding and responsible use

• You must use payment methods legally owned and controlled by you. Third-party payments are not allowed.
• Account balances do not earn interest. Funds are used for betting and gaming services only.
• Where bonuses apply, wagering requirements must be completed before bonus funds or related winnings can be withdrawn.

Transaction restrictions and cancellations

• The platform may delay, refuse, or reverse transactions to comply with AML, sanctions, fraud prevention, or legal obligations in Canada.
• If a deposit is reversed or charged back, related bets may be voided and the account may be suspended until the balance is settled.
• You may cancel a withdrawal that is still in pending status through the cashier if that feature is available. Once processing starts, cancellation is no longer possible.

The platform supports safer betting and gaming so that entertainment remains within your limits. Tools are designed to help you manage spending and time on site.

Control tools you can use

• Deposit, loss, and stake limits: Set daily, weekly, or monthly caps in your account.
• Time-based controls: Session reminders and time-outs from 24 hours to 30 days.
• Self-exclusion: Self-exclude for periods from 6 months to permanent. During exclusion, you cannot access your account, place bets, or receive bonuses.
• Reality checks: On-screen summaries of time spent and net results during a session.
• Access to history: Read your betting history, deposits, withdrawals, and bonuses in the account area.

Recognising risks

• Chasing losses, betting more than you can afford, or hiding betting from others are warning signs. Consider a time-out or self-exclusion and adjust limits.

Support resources in Canada

• ConnexOntario: 1-866-531-2600, connexontario.ca
• Gambling Support BC: 1-888-795-6111
• Alberta Health Services: 1-866-332-2322
• Manitoba Problem Gambling Helpline: 1-800-463-1554
• Quebec Info-Social: 811
• Gamblers Anonymous Canada: gamblersanonymous.org/ga/

If you request self-exclusion, customer support will confirm the period and provide information on local help services.

The platform maintains an anti-money laundering and counter-terrorist financing framework aligned with applicable Canadian requirements and international standards. These measures protect your account and the integrity of betting services.

Identity verification and due diligence

• Know Your Customer checks verify identity, age, and address using reliable documents and data sources.
• Enhanced due diligence may apply for higher-risk profiles, large transactions, PEP exposure, or higher bonus activity.

Transaction monitoring and controls

• Automated and manual monitoring detect patterns such as rapid deposits and withdrawals without betting, structured transactions, or use of third-party methods.
• Sanctions and PEP screening is conducted at registration and on a continuous basis.
• Source of funds or source of wealth information may be requested where risk indicators appear.

Reporting and consequences

• Where required by law, suspicious activity may be reported to competent authorities. The customer will not be notified where tipping off is prohibited.
• Accounts may be restricted, suspended, or closed. Balances may be frozen during investigation, and bets may be voided if AML rules are breached.
• Failure to provide requested information may result in denial of deposits, bets, or withdrawals.

The platform processes personal information in accordance with the Personal Information Protection and Electronic Documents Act and applicable provincial rules, including Quebec’s Law 25. Details below describe what data we collect, how it is used, and your rights.

Data we collect

• Identification and contact details provided at registration and during KYC.
• Account data such as login credentials, device identifiers, IP address, and geolocation checks for legal use.
• Transaction records, payment method details, deposits, withdrawals, bets, bonuses, and account preferences.
• Site usage data, cookies, analytics, and communications with support.

How we use your data

• Provide services, manage your account, process payments, settle bets, and deliver bonuses under our contract with you.
• Meet legal obligations including AML, age verification, and responsible gambling safeguards.
• Prevent fraud, secure systems, and enforce terms.
• Send service messages about your account. Marketing is sent only when permitted, and you can opt out at any time.

Sharing and international transfers

• Data may be shared with payment providers, KYC vendors, risk and odds suppliers, and IT processors under binding contracts.
• Data may be stored or processed outside Canada. Safeguards such as contractual protections and technical controls are applied to protect your information.

Retention

• Personal data is retained only as long as necessary for the purposes above, and to meet legal and regulatory retention periods, then securely deleted or anonymised.

Your privacy rights

• Access and correction: Request a copy of your data and ask us to rectify inaccuracies.
• Deletion and restriction: Request deletion or restriction where allowed by law and not overridden by legal retention duties.
• Portability: Request commonly used electronic copies where technically feasible.
• Consent withdrawal: You may withdraw consent for marketing at any time.
• Complaints: You can contact the Office of the Privacy Commissioner of Canada or your provincial authority if you believe your rights have been infringed.

Contact details for privacy requests are available in your account area and on the site footer.

The platform employs technical and organisational measures to protect personal data, account access, and payment information during betting and other services.

Technical safeguards

• TLS encryption protects data in transit. Sensitive credentials are hashed and salted.
• Network segmentation, firewalls, and anti-DDoS controls protect core systems.
• Card processing partners follow PCI DSS requirements. Payment details are tokenised where supported.

Account protections

• Strong password requirements and optional two-factor authentication help secure access.
• Automatic logouts and device management are provided in the account settings.
• Continuous monitoring detects suspicious logins, unusual bets, and changes to payout details.

Operational security

• Access to personal data is limited to staff who need it for their role and is logged and audited.
• Regular penetration tests, vulnerability scanning, and incident response procedures are in place.
• If a data incident occurs, affected users will be notified in line with Canadian breach notification rules.