Your Safety Matters When You Play

Responsible play is central to our service. Gambling involves risk, so your wellbeing comes first. At 1Red, you can set limits, take time‑outs, and use reality checks to stay in control. Our responsible gaming policy and tools help you play safely and protect your budget. Support is available if you need help at any time.

Your Safety Matters: 1Red responsible play tools to set limits, take time-outs, reality checks, and get support.

Core Rules for Safer Play Online

Gambling always carries the risk of financial loss. Plan your play so it remains entertainment and does not affect your finances or mental health.

Key principles for players in Canada:

  • Treat gambling as entertainment, not a source of income.
  • Set a budget before you start and stick to your limits.
  • Choose time limits and use reminders to manage sessions.
  • Do not bet when tired, stressed, or under the influence.
  • Track your spending and learn how the games work.
  • Take regular breaks to reset and protect your focus.
  • Keep gambling separate from essential expenses.
  • Protect minors. Use parental control tools on shared devices.
  • Only play if you are of legal age in your province or territory.

Control tools available to help you play responsibly:

  • Deposit, loss, and wager limits you can set and adjust.
  • Reality check reminders to review time and spend.
  • Time‑out (cool‑off) options for short breaks.
  • Self‑exclusion for longer breaks from playing.
  • Account closure on request if you need a full stop.

On 1Red, you can apply these tools any time from your profile. 1Red verifies age and may request checks to protect players and uphold policy.

Warning Signs of a Gambling Problem

Gambling addiction can develop gradually. Watch for these warning signs and act early.

  • Chasing losses or increasing bets to recover money.
  • Spending more time or money than planned when playing.
  • Hiding or lying about gambling from family or friends.
  • Using credit, borrowing, or selling items to fund betting.
  • Missing work, school, or important duties due to play.
  • Feeling anxious, irritable, or low when not gambling.
  • Gambling to escape stress, problems, or negative moods.
  • Repeated failed attempts to cut back or stop.
  • Unpaid bills, mounting debt, or financial conflicts.
  • Risking relationships, employment, or studies because of gambling.

Gambling addiction is a serious condition that needs attention and support.

Practical Steps to Regain Control

You can reduce harm and regain control by taking small, consistent steps. Use the tools and useful tips below to protect your play.

  • Set deposit, loss, and wager limits before you start playing.
  • Enable reality check reminders every 15 to 60 minutes.
  • Schedule no‑gambling days to reset your habits.
  • Use a time‑out for 24 hours to 30 days when you need a break.
  • Choose self‑exclusion for a longer period if urges persist.
  • Do not chase losses. End the session and review your plan.
  • Use only disposable funds after bills, savings, and essentials.
  • Avoid gambling when drinking or using drugs.
  • Install blocking software such as Gamban or BetBlocker and ask your bank about gambling blocks.
  • Ask support to review your limits and share more tips for safer play.

1Red offers built‑in tools that help you control time and spend. You can also ask 1Red Support about self‑exclusion and policy options that protect your account.

Where to Get Help in Canada

Free, confidential help is available across Canada. These services offer counselling, helplines, chat, and resources for gambling problems.

  • ConnexOntario (Ontario) — 24/7 help: 1-866-531-2600 | https://www.connexontario.ca/
  • Gambling Support BC (British Columbia) — 24/7 help: 1-888-795-6111 | https://www.gamblinghelpbc.ca/
  • Alberta Health Services Addiction Helpline — 24/7 help: 1-866-332-2322 | https://www.albertahealthservices.ca/info/Page16073.aspx
  • Manitoba Problem Gambling Helpline — 24/7 help: 1-800-463-1554 | https://afm.mb.ca/resources/problem-gambling/
  • Jeu: aide et référence (Quebec) — 24/7 help: 1-800-461-0140 | https://www.jeu-aidereference.qc.ca/en/
  • Atlantic Canada Problem Gambling Helpline — 24/7 help: 1-888-347-8888 | https://www.gnb.ca/content/gnb/en/contacts/pg-helpline.html
  • HealthLine 811 (Saskatchewan) — navigation to services: 811 | https://www.saskhealthauthority.ca/your-health/know-your-options/healthline-811
  • Gamblers Anonymous Canada — peer support meetings: https://www.gamblersanonymous.org/ga/
  • Gam‑Anon (for family and friends): https://www.gam-anon.org/
  • CAMH: ProblemGambling.ca — education and self‑help tools: https://www.problemgambling.ca/

1Red encourages you to seek support early if gambling is affecting your life.

Customer Support for Safer Play

If you are worried about your gambling, you can contact support for guidance on limits, time‑outs, or self‑exclusion.

  • Live chat: available 24/7 in your account.
  • Email: [email protected]
  • Help Centre: submit a request through the support form in your profile.
  • In‑account controls: open Profile > Responsible Gaming to manage limits, time‑outs, and self‑exclusion.
  • Requests for self‑exclusion or account closure are processed by our support team.

1Red Support can provide information on our responsible gaming policy and direct you to external help if needed.