Contact options for Canada
This page lists 1Red contacts so users in Canada can reach our team fast.
Find the 1Red email address, live chat, our contact number, messengers, and social pages.
Support is in English and French, and replies average two minutes by chat or under 12 hours by email.
All ways to reach our team in Canada
You can contact 1Red for partnerships, media, marketing, affiliate matters, corporate questions, legal requests, or investor proposals.
We will route your request to the right team.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (on-site and in app) | Click the chat bubble on any page or open Help in the app. 24/7. EN + FR. Avg reply ~2 min. | Urgent account help, deposits, withdrawals, game issues, verification, responsible gaming, quick questions. |
| Email support | [email protected]. EN + FR. Avg reply under 12 hours. | Detailed questions, documents, account review, payment receipts, feedback. |
| Phone support (Canada) | 1Red contact number: see Help > Call Support in your account. Toll-free. 24/7. | Speak to an agent, urgent payment or access issues, security concerns. |
| Callback request | Help > Call Support > Request a callback. Available 24/7. | When you prefer a call or have limited data access. |
| Messengers (WhatsApp, Telegram) | Open links in the Help centre or footer. Messages monitored 24/7. | Short questions and updates. Do not share passwords or full card numbers. |
| Social media | Use official profiles linked in the footer (X/Twitter, Facebook, Instagram). Follow and send a message. | General questions and feedback. Account help goes to chat or email. |
| Press and media | [email protected]. | Interviews, statements, brand assets. |
| Affiliates and partnerships | [email protected]; [email protected]. | Affiliate onboarding, partnerships, co-marketing. |
| Legal and privacy | [email protected] for legal notices; [email protected] for data access or deletion. | Notices, terms, IP, privacy rights. |